tickets.js

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export default {
  slug: 'tickets',
  title: 'Tickets',
  icon: 'confirmation_number',
  summary: 'Create, triage, and resolve customer requests with SLAs.',
  image: '/images/docs/dashboard-tickets.png',
  sections: [
    {
      heading: 'Workflow',
      steps: [
        { title: 'Create a ticket', text: 'Tickets → New. Enter title, description, priority, and customer.' },
        { title: 'Update status', text: 'Assign, change priority, and close when resolved.' },
        { title: 'Search & filter', text: 'Use the search bar and filters for status/priority/date.' }
      ]
    }
  ]
};